Shipping

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are in route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information.

Where We Ship

We currently ship to US addresses including Alaska, Hawaii, and US Territories. We do not deliver orders to PO Boxes/APO/FPO addresses.

Thank you so much for your patience as we expand our international presence.

Shipping Costs

United States:
At Bonlemon Market, we offer Ground Shipping & Handling within the United States through USPS. For packaging, we use biodegradable peanuts with recycled cardboard for protection.
Our shipping costs adjust according to the shipping weight of our products.
Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Soaps Custom Orders

For soaps, customized orders may take up to 5 weeks for the soaps to be handmade and cured in addition the shipping time.

Taxes

US
Applicable sales tax will be charged on the merchandise total, where applicable. Taxes are calculated according to the shipping destination and itemized on the Order Summary page.

Refund and Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• • Gift cards

• • Downloadable software products

• • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Book with obvious signs of use

• • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bonlemonmarket.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bonlemonmarket.com and send your item to 15068 Rosecrans Ave. #180, La Mirada, CA 90638.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 15068 Rosecrans Ave. #180, La Mirada, CA 90638.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@bonlemonmarket.com for questions related to refunds and returns.